Terms of service

OVERVIEW
Welcome to RAVEEN! These Terms and Conditions apply to contracts with Layani, Alessandro and Michehl, Niclas GbR, Mariannenplatz 21C, 10997 Berlin, operating under the trade name “RAVEEN” (hereinafter referred to as “RAVEEN,” “we,” “us,” or “our”).

RAVEEN operates this online shop and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the “Services”).

The following terms, together with the policies referenced herein (these “Terms and Conditions” or “Terms”), describe your rights and obligations when using the Services.

Please read these Terms carefully, as they contain important information about your legal rights and address topics such as disclaimers of warranties and limitations of liability.

By visiting, interacting with, or using our Services, you agree to these Terms and our Privacy Policy. If you do not agree to these Terms or the Privacy Policy, you may not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are of legal age in the state or region where you reside and that you consent to allow your minor dependents to use the services on devices that you own, have purchased, or manage.

To use the Services, including accessing or navigating our online shops or purchasing products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping details. You represent and warrant that all information you provide in our shops is accurate, current, and complete and that you are fully authorized to provide such information.

You are solely responsible for the security of your account login information and all activity on your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS
We have made efforts to display our products and services in our online shops as accurately as possible. However, colors or the appearance of products may differ due to the device you use to access the shop and its settings and configuration.

We do not warrant that the appearance or quality of the products or services you purchase will meet your expectations or match the representations in our online shops.

All product descriptions may be changed at any time without prior notice at our sole discretion. We reserve the right to remove products from the assortment at any time and to limit the quantities of products offered to a person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 – ORDERS
By placing an order, you make a purchase offer. RAVEEN reserves the right to accept or reject your order at its sole discretion for any reason. Your order is only considered accepted once confirmed by RAVEEN. Acceptance of your order is contingent upon receipt and processing of your payment.

Please review your order carefully before submitting, as RAVEEN may not honor cancellation requests after an order has been accepted. If we do not accept, modify, or cancel an order, we will attempt to notify you via the email address, billing address, and/or phone number provided at the time of order.

Returns or exchanges of your purchases are solely in accordance with our Cancellation Policy.

You represent and warrant that your purchases are for personal or household use and not for commercial resale or export.

SECTION 4 – PRICES AND BILLING
Prices, discounts, and special offers may change without prior notice. The price charged for a product or service is the price in effect at the time of order and is shown in the order confirmation sent to you via email. Unless explicitly stated otherwise, the prices do not include taxes, shipping, handling, customs, or import duties.

Prices in our online shops may differ from prices in physical stores or other online shops operated by third parties. Promotional offers may be offered from time to time that affect pricing and are subject to terms different from these Terms. In the event of a conflict between a promotion’s terms and these Terms, the promotion’s terms shall prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in our shops. You agree to update your account and other information, including email address, credit card numbers, and expiration dates, promptly so we can complete your transactions and contact you if necessary.

You represent and warrant that (i) the credit card information you provide is truthful, correct, and complete, (ii) you are authorized to use this credit card for the purchase, (iii) charges incurred will be honored by your credit card company, and (iv) you will pay the charges you incur at the prices listed, including shipping, handling, and applicable taxes.

SECTION 5 – SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events beyond our control. Once we deliver products to the shipping carrier, ownership, and risk of loss transfer to you.

SECTION 6 – INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, service marks, text, representations, images, graphics, product reviews, video and audio files, and their design, selection, and arrangement, are the property of RAVEEN, its affiliates, or licensors and are protected by U.S. and foreign patent, copyright, and other intellectual property laws.

These Terms grant you permission to use the services only for personal, non-commercial purposes. Without our prior written consent, you may not reproduce, distribute, modify, create derivative works, publicly display, publicly perform, republish, download, store, or transmit the materials in the Services.

Unless expressly stated herein, no provision of these Terms grants you a license or other rights in RAVEEN, Shopify, or third-party patents, trademarks, copyrights, or other intellectual property, nor can such a grant be implied. Unauthorized use of the Services may violate federal and state intellectual property laws. All rights not expressly granted are reserved by RAVEEN.

The names, logos, product and service names, designs, and slogans of RAVEEN are trademarks of RAVEEN or its affiliates or licensors. You may not use these trademarks without RAVEEN’s prior written permission. The name, logo, product and service names, designs, and slogans of Shopify are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are trademarks of their respective owners.

SECTION 7 – OPTIONAL TOOLS
You may have access to customer tools offered by third parties as part of the Services, which we do not monitor, control, or endorse.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We disclaim any liability arising from or related to the use of optional third-party tools.

Use of the optional tools provided through the website is at your own risk and discretion. You are responsible for familiarizing yourself with and accepting the terms and conditions under which the tools are provided by the respective third parties.

We may also offer new features through the Services in the future (including the release of new tools and resources). Such new features will also be considered part of the Services and subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third-party features). We are not responsible for reviewing or evaluating the content or accuracy of materials or websites provided by third parties that you access at your own discretion. Accessing such third-party materials or websites is at your own risk.

We are not liable for any damages or losses arising from your access to third-party websites or your purchase or use of products, services, resources, or content on third-party websites. You should carefully review the policies and procedures of any third party before transacting. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the respective third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY
RAVEEN is powered by Shopify, which enables us to provide the Services. All sales and purchases you make in our shop are conducted directly with RAVEEN. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspects of the transactions between you and RAVEEN, including damages or losses arising from purchased products and services. You expressly release Shopify and its affiliates from all liability related to your purchases and transactions with RAVEEN.

SECTION 10 – PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, available here. Certain personal information may also be subject to Shopify’s Privacy Policy, available here. By using the Services, you confirm that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information regarding your access and use of the Services to provide and improve the Services. Data you submit to the Services is shared with Shopify and third parties who may be located in countries other than your country of residence to provide the Services. Our Privacy Policy contains more details on how we, Shopify, and our partners use your personal data.

SECTION 11 – FEEDBACK
If you submit ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively “Feedback”) via email, upload, post, or otherwise, you grant us an unlimited, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any media for any purpose, including commercial purposes.

You represent and warrant that: (i) you own or have all necessary rights to the Feedback; (ii) you have disclosed any compensation or incentives received in connection with submitting your Feedback; and (iii) your Feedback complies with these Terms.

We are not obligated to (1) treat your Feedback as confidential, (2) pay any compensation for your Feedback, or (3) respond to your Feedback.

We reserve the right, but are not obligated, to monitor, edit, or remove Feedback we deem unlawful, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable, or that violates intellectual property rights or these Terms.

You represent that your Feedback does not infringe on third-party rights, including copyrights, trademarks, privacy rights, publicity rights, or other personal or property rights, and that it contains no defamatory, unlawful, offensive, or obscene content and is free of viruses or malware. You may not use a false email address or impersonate another person. You are solely responsible for the accuracy of your Feedback. We assume no responsibility for Feedback posted by you or third parties.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, the information on or in the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping costs, timing, and availability. We reserve the right to correct errors, inaccuracies, or omissions, to change or update information, or to cancel orders at any time without prior notice (even after you have submitted your order).

SECTION 13 – PROHIBITED USES
You may only access and use the Services for lawful purposes. You may not directly or indirectly access or use the Services to:

(a) engage in unlawful or malicious activity;
(b) violate any international, federal, state, provincial, or local laws or regulations;
(c) infringe on our or others’ intellectual property rights;
(d) harass, abuse, insult, harm, defame, intimidate, or otherwise injure our employees or others;
(e) transmit false or misleading information;
(f) knowingly transmit, upload, download, use, or reuse material inconsistent with these Terms;
(g) transmit promotional material such as spam, chain letters, or junk mail;
(h) impersonate any person or entity; or
(i) engage in other behavior that restricts or inhibits use of the Services or harms RAVEEN, Shopify, or users.

Additionally, you agree not to: upload viruses or malicious code; reproduce, duplicate, copy, sell, or exploit parts of the Services; collect personal information of others; engage in spam, phishing, or scraping; or interfere with security features of the Services, other websites, or the Internet.

We reserve the right to suspend, deactivate, or terminate your account at any time without notice if you violate these Terms.

SECTION 14 – TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) at our sole discretion at any time without notice. You remain liable for any amounts due up to the date of termination.

The following sections survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature survive termination.

SECTION 15 – DISCLAIMER OF WARRANTIES
The information displayed in or through the Services is provided for general informational purposes only. We make no guarantees regarding the accuracy, completeness, or usefulness of such information. Reliance on this information is at your own risk. We disclaim any liability arising from reliance by you or others on the content of the Services.

UNLESS EXPRESSLY PROVIDED BY RAVEEN, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT ANY EXPRESS OR IMPLIED REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS LIMIT DISCLAIMERS OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU.

SECTION 16 – LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, RAVEEN, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, SHALL NOT BE LIABLE FOR ANY INJURIES, LOSSES, CLAIMS, OR DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, REVENUE, SAVINGS, DATA LOSS, REPLACEMENT COSTS, OR SIMILAR DAMAGES, WHETHER UNDER CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS RELATING TO THE SERVICES, OR ANY CLAIMS RELATED TO YOUR USE OF THE SERVICES OR PRODUCTS, INCLUDING ERRORS OR OMISSIONS IN CONTENT OR LOSSES ARISING FROM CONTENT PUBLISHED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES (OR PRODUCTS), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SECTION 17 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless RAVEEN, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable attorney fees, arising from (1) your breach of these Terms or referenced documents, (2) your violation of any law or third-party rights, or (3) your access to or use of the Services.

We will notify you of any indemnifiable claims, provided that failure to provide prompt notice does not relieve you of your obligations except to the extent materially prejudiced. We may control the defense and settlement of such claims at your expense, including selection of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not unreasonably withheld). You will cooperate in defending claims, including providing relevant documents.

SECTION 18 – SEVERABILITY
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will remain effective to the maximum extent permissible under law, and the unenforceable portion will be severed. The validity and enforceability of the remaining provisions will not be affected.

SECTION 19 – WAIVER, ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with any policies or operating rules published by us on this website or in relation to the Services, constitute the entire agreement between you and us and govern your use of the Services, superseding all prior or contemporaneous agreements, communications, and offers, whether oral or written, between you and us (including prior versions of the Terms). Ambiguities in interpreting these Terms shall not be construed against the drafter.

SECTION 20 – ASSIGNMENT
You may not assign, transfer, or delegate this agreement or your rights or obligations under these Terms without our prior written consent, and any attempt to do so is null and void. We may assign, transfer, or delegate these Terms and our rights and obligations without your consent or notice.

SECTION 21 – GOVERNING LAW
These Terms and any separate agreements through which we provide Services to you are governed by the federal and state or territorial courts of the country in which RAVEEN has its principal place of business and shall be interpreted accordingly. You and RAVEEN consent to the jurisdiction and venue of these courts.

SECTION 22 – HEADINGS
Headings used in this agreement are for convenience only and have no effect on these Terms.

SECTION 23 – CHANGES TO TERMS AND CONDITIONS
You can review the most current version of the Terms at any time on this page.

We reserve the right to update, change, or replace any part of these Terms at our discretion by posting updates and changes on our website. It is your responsibility to check our website regularly for changes. We will notify you of material changes in accordance with applicable law. Such changes become effective on the date specified in the notice. By continuing to use or access the Services after changes are posted, you accept and agree to the updated Terms.

SECTION 24 – CONTACT INFORMATION
For questions about these Terms, please contact info@raveen.berlin.

Contracting Party:
Layani, Alessandro and Michehl, Niclas GbR
Trade Name: “RAVEEN”
Business Address: Mariannenplatz 21C, 10997 Berlin
Phone: +49 156 78945530
Email: info@raveen.berlin
VAT Identification Number: DE360751693